Last updated: 2 October 2026
The one rule
You are not eligible for a refund if any service on your pass has been used — for example a test was started, a Mains answer was evaluated, a note was opened or generated, or a mock was taken. Each of these uses paid resources (including AI processing) the moment it starts.
To evaluate TamGam before paying, use the Free plan: Prelims tests (5 questions each) and the full 100-question Prelims mock, free, for as long as you like.
When you are eligible
- Unused pass: you bought a Daily or Monthly Pass and have not used any service on it. Ask before the pass expires.
- Duplicate payment: you were charged twice for the same order.
- Payment taken, pass not activated: money was debited but your pass did not activate within 24 hours.
- Our failure: a significant outage or defect on our side stopped you from using what you paid for. These are reviewed case by case.
When you are not eligible
- Any service on the pass has been used (see the rule above), even once.
- The pass has expired.
- You changed your mind about the exam, your preparation strategy or your target year after using the pass.
- Your account was suspended for breaking the Terms of Service.
How to request a refund
- Write to contact@viqrilabs.com or WhatsApp +91 92702 11542, or raise a complaint under Payment on the Help page.
- Include your order id and the email address you signed in with.
- We confirm eligibility from your account's usage record and reply within three working days.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay. Banks usually show the credit within 5–7 working days. The pass is deactivated when the refund is issued.
Good to know
- Passes never auto-renew — you are only charged when you buy.
- Price changes never affect a pass you have already bought.
- Buying a new pass while one is active starts a fresh pass with fresh allowances; the old pass ends.